Frequently Asked Questions

How long does it take for my reimbursement to be approved or denied?

Our team will approve or deny your reimbursement request within three business days. If you haven’t received an email in that timeline, please call the Care Line at 844-717-8777 or email

Who reviews my reimbursement?

Your organization selected categories that fit your team’s needs. Our team reviews your reimbursement requests to make sure it falls within those categories.

Why was my reimbursement request denied?

Your reimbursement may be denied for the following reasons:

1. Your item is not eligible for reimbursement.

2. You’ve exceeded the maximum reimbursement amount for the given period.

3. Your request was received after the deadline.

How much will I be reimbursed?

Your employer determines the maximum amount of reimbursement for each purchase period. Because your reimbursements are delivered via payroll, they’re considered before-tax payments.

How can I be sure my reimbursement request will be approved?

Before purchasing your item, make sure it is on your list of eligible items for reimbursement. Complete your purchase within the timeframe your employer specifies, and submit your receipt by the deadline. Learn more at your employer’s Improve Mint page.

How will I receive my reimbursement?

You will receive reimbursement via payroll.

When will I be reimbursed?

You will be reimbursed in a paycheck following the submission deadline for the month or quarter. Contact your Human Resources department for the specific date to expect your reimbursement.

If you still have questions, please call the Care Line at 844-717-8777 or email

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